Refund & Cancellation Policy Baliquad ATV Ride
We understand that travel plans can change. This policy explains how cancellations, refunds, rescheduling, no-shows and weather-related changes are handled for Baliquad ATV Ride bookings.
Our Cancellation Approach
Baliquad ATV Ride works as a local ATV adventure supplier and service provider. When you make a booking, we arrange the selected ATV experience and any additional services included in your reservation.
We understand that travel plans sometimes change. Our cancellation policy is designed to be clear while also taking into account the arrangements and costs involved in preparing your activity.
Refund eligibility is determined according to the cancellation timing and circumstances described below.
Cancellation & Refund Rules
Cancellation With Sufficient Notice
Eligible cancellations made with sufficient notice may receive a 100% refund.
Cancellation Within 24 Hours
Cancellations made less than 24 hours before the scheduled activity may receive a 50% refund.
Rescheduling
Rescheduling is available free of charge multiple times, subject to availability.
No-Show
A no-show without prior communication is non-refundable.
When a Full Refund May Apply
A full refund may be provided when a cancellation is made with sufficient notice and the booking can be cancelled without significant supplier or operational costs.
A full refund may also apply when the activity cannot safely operate due to circumstances outside the customer’s control, including certain weather or safety-related conditions.
If the ATV provider cancels the activity and an alternative arrangement cannot be accepted, the customer may receive a full refund for the affected booking.
Cancellation Within 24 Hours
If you cancel less than 24 hours before your scheduled activity, the booking may qualify for a 50% refund.
The remaining amount may be retained to cover supplier commitments, operational preparation, reserved capacity and other costs associated with the booking.
Where appropriate, we may offer a reschedule instead of a partial refund, subject to availability.
Free Rescheduling
If your travel plans change, you may request to reschedule your ATV adventure. Rescheduling can be provided free of charge multiple times, subject to available dates and activity slots.
We recommend contacting us as early as possible so we can check availability and coordinate the new activity date with the relevant ATV provider.
Rescheduling is not guaranteed if the requested new date or time is fully booked.
When a Guest Does Not Arrive
If a customer does not arrive for the booked activity and does not contact us in advance, the booking is considered a no-show and is non-refundable.
This applies because the ATV operator may have reserved the vehicle, guide, equipment and activity slot specifically for the customer.
Cancellation After Transport Has Been Arranged
If hotel pickup has been arranged and the driver has already arrived at the agreed pickup location, cancellation may result in a transport charge.
The applicable transport cost depends on the pickup service arranged for the booking.
If the customer is unavailable, refuses the pickup or cancels after the driver has arrived, the transport cost may be deducted from any applicable refund.
Weather-Related Changes
ATV activities are outdoor adventures and may be affected by weather or safety conditions.
If the activity cannot safely operate because of severe weather, unsafe track conditions or another safety-related reason determined by the provider, we may offer either:
- A rescheduled activity date, subject to availability; or
- A full refund for the affected activity.
Safety decisions are made with the interests of guests, guides and service providers in mind.
If the ATV Operator Cancels
If the relevant ATV provider cancels a confirmed activity for operational, safety or other provider-related reasons and no suitable alternative is accepted, the customer will be eligible for a full refund for the affected activity.
Where possible, we may first offer an alternative date or activity option for the customer to consider.
Your Booking Is Still a Commitment
Baliquad ATV Ride may allow customers to confirm a booking before completing payment.
A Book Now & Pay Later booking represents a confirmed reservation and may create a payment obligation even though payment has not yet been completed.
Cancellation, late cancellation and no-show charges may apply according to this policy.
Customers should contact us as soon as possible if they need to change or cancel a confirmed booking.
How Refunds Are Handled
Once a refund has been approved, the refund will normally be processed through the same payment method or payment channel used for the original payment, where possible.
Processing times may vary depending on the payment provider, bank or financial institution.
Any applicable payment processing fees that cannot be recovered may be treated separately where permitted.
How to Cancel or Reschedule
Contact Us
Contact Baliquad ATV Ride as soon as you know that your plans need to change.
Provide Your Booking
Tell us your booking name, activity date and other relevant booking information.
Choose an Option
Depending on the circumstances, we will check cancellation, refund or rescheduling options.
Confirmation
We will confirm the applicable refund or new activity date with you.
Talk to Us Before Cancelling
If you are unsure about your options, contact us first. We will check the booking and help you find the best available solution.
Plans Change. We Understand.
Our goal is to make your Bali ATV booking as simple and straightforward as possible.