Privacy Policy Baliquad ATV Ride
Your privacy matters to us. This Privacy Policy explains how Baliquad ATV Ride collects, uses, protects and handles your information when you use our website or book an ATV adventure.
How We Handle Your Information
Baliquad ATV Ride is committed to respecting your privacy and protecting the personal information you provide when using our website and booking services.
This Privacy Policy explains what information we collect, why we collect it, how it may be used, and the choices available to you when interacting with Baliquad ATV Ride.
Baliquad ATV Ride is a Bali-based ATV adventure supplier and service provider, operated and managed by PT. BALI VENTUR TOUR.
Information You Provide
Booking Information
When you make a booking, we may collect your name, email address, telephone or WhatsApp number, hotel or accommodation details, activity date, activity time, selected ATV package, number of guests and other information required to arrange your adventure.
Communication Information
If you contact us by WhatsApp, email, telephone or another communication channel, we may keep relevant information from that communication so we can answer your questions and provide customer support.
Website Information
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited and general website usage information.
Payment Information
Payments may be processed through third-party payment providers. Payment information such as card details is handled by the relevant payment provider and is not stored by Baliquad ATV Ride.
Why We Need Your Information
We use the information we collect only for legitimate business and service purposes, including:
- Processing and managing your ATV booking.
- Confirming your reservation and activity details.
- Communicating with you about your booking.
- Arranging hotel pickup or transportation when selected.
- Providing customer support before and during your activity.
- Sharing necessary booking information with the relevant ATV operator or service provider.
- Processing payments through our payment provider.
- Improving our website, booking process and services.
- Preventing fraud, abuse or unauthorized activity.
- Sending promotional emails where permitted and where you have chosen to receive them.
Sharing Information With Service Providers
Baliquad ATV Ride works with selected ATV operators and other local service providers to fulfil bookings.
When necessary, we may share relevant booking information with the ATV operator, driver or other service provider responsible for delivering the activity or transportation you have booked.
We only share information that is reasonably necessary to arrange and provide the booked service, such as your name, contact details, activity date, activity time, package and pickup information.
We do not sell your personal information to third parties.
WhatsApp & Email
We may use the telephone number or WhatsApp contact information you provide to communicate with you about your booking, pickup, schedule, activity instructions, changes or customer support.
We may also use your email address to send booking confirmations, important service information, payment information, customer support messages and other communications related to your booking.
We may send promotional or marketing emails where permitted. You can unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the message.
Payment Security
When you make a payment, your payment may be processed by a third-party payment provider such as iPay88 or another payment service made available by Baliquad ATV Ride.
Baliquad ATV Ride does not store your full credit card, debit card or other sensitive payment credentials on our website.
Payment providers may collect and process payment information according to their own privacy policies and terms.
Cookies & Analytics
Our website may use cookies and similar technologies to help operate the website, remember certain preferences, improve the booking experience and understand how visitors use our website.
Some third-party services used on the website may also use cookies or similar technologies according to their own policies.
You can manage or disable cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.
Protecting Your Information
We take reasonable steps to protect personal information against unauthorized access, loss, misuse or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted through the internet.
How Long We Keep Information
We retain personal information for as long as reasonably necessary to provide our services, manage bookings, maintain business and financial records, resolve disputes, comply with applicable obligations and protect our legitimate business interests.
When information is no longer reasonably required, we may delete, anonymize or securely dispose of it.
Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to request access, correction or deletion of certain information.
You may also contact us if you have questions about how your information is used or if you wish to withdraw consent for certain communications where applicable.
We may need to verify your identity before completing certain requests.
Information About Children
Our website is intended for travelers and customers who are able to make bookings or use our services with appropriate parental or guardian involvement where required.
We do not knowingly use personal information from children for marketing purposes. If you believe a child has provided personal information to us unnecessarily, please contact us so we can review and address the matter.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
When changes are made, the updated version will be published on this page with a revised “Last updated” date.
Need More Information?
If you have questions about this Privacy Policy or how we handle your personal information, please contact Baliquad ATV Ride.
Your Adventure, Your Privacy.
Thank you for trusting Baliquad ATV Ride with your adventure booking and personal information.